Valid from August 22nd, 2016
The Privacy Act 1988 (Cth) defines some types of personal information as sensitive. We don’t commonly collect sensitive information other than your Passcode, which allows us to test the functionality of your device. In the event where your device requires a Passcode, we would only collect this with your permission, and we will only use it for the purpose of testing and repairing your device. We will expand on how we use your Passcode later in this document.
The kinds of information we collect and hold will be dependent on your particular circumstances, we may collect and hold a range of different information about you. This can include your name, contact details including address, email address, phone number, mobile telephone number, phone type, passcode and information about your previous repairs or services you have engaged iDropped It to undertake.
This is not an exhaustive list. For example, we may sometimes need to collect additional information as to help you with a warranty claim by identifying the issue with your device. This will help us assess your device and act as an authentication process, such as when you want to speak to one of our customer service personnel who needs to access your iDropped It account.
You might also need to provide personal information about other individuals to us (e.g. about referring a friend to our service, or providing authority for device collection). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this statement.
We may collect Your Information in a number of ways, including directly from you, such as where you provide information to us when you:
If you choose not to provide certain information about you, we may not be able to provide you with the products or services you request, or the level of service on which we pride ourselves.
We may store your information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take the privacy and security of your information seriously and we are committed to maintaining the security of your information under our control. We use a combination of technical solutions, security controls and internal processes to help us protect your information and our network from unauthorised access and disclosure.
We may use Your Information for a range of different purposes, including:
We may also use your information so that we, our related entities, Authorised Agents and other business partners can promote and market products, services and special offers that we think will be of interest to you (which may include products, services and offers provided by a third party). This marketing may be carried out in a variety of ways (including by email, surface mail, SMS/MMS, or social media) and may continue after you cease acquiring any products or services from us until you opt-out. You may opt out by emailing us at firstname.lastname@example.org, or by calling us on 1300 437 677.
We may disclose your information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use your information.
These services include:
We may also disclose Your Information to:
If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the How to contact us section of this Statement, so that we can consider and respond to your request.
You may also use these contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act.
We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.
While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also choose to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au)
This Statement has been issued by iDropped It Pty Ltd ABN 80 603 786 723, effective as at July 2016. From time to time, we may need to change this Statement. If we do so, we will post the updated version on our website (www.idroppedit.com.au/privacy) and it will apply to all of Your Information held by us at the time.
If you have any questions in relation to this Statement or our management of your information, please let us know by contacting us on 1300 437 677 or by emailing to us at email@example.com. Alternatively, you may choose to write to us at:
If you’d like this statement in a hard-copy sent to you. You can also obtain a copy of this statement on our website (www.idroppedit.com/privacy/privacy-statement)
If you think that we have not complied with Part IIIA of the Privacy Act, you can make a complaint by using the contact details in the How to contact us section of our Privacy Statement. We will acknowledge your complaint in writing as soon as practicable within 7 days. We will aim to investigate and resolve your complaint within 30 days of receiving it. If we need more time, we will notify you about the reasons for the delay and ask for your agreement to extend this 30-day period (if you do not agree, we may not be able to resolve your complaint).
If you are not satisfied with the outcome of your complaint you can refer your complaint to the Australian Information Commissioner (www.oaic.gov.au).
If you need help understanding what's wrong with your device, or you'd like to just say hi, feel free to drop us a message using this form. We’ll get back to you quickly.